Cargo iQ announced today the appointment of a new executive director, Marie Seco-Köppen, and formally launched a new membership engagement scheme. The scheme aims to drive quality in the air cargo industry further.

The scheme includes a tiered membership program and a scorecard system measuring Key Performance Indicators (KPIs) across cargo movements. Cargo iQ Board members are piloting both initiatives.

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Seco-Köppen brings over 20 years of experience delivering process improvements and digitalisation within global air freight.

She joins Cargo iQ from Im3pact AG, a consultancy for global transportation. She will take over from the current Executive Director, Lothar Moehle, a driving member of the organisation since its inception 26 years ago.

Moehle is retiring in June after a 50-year career in air cargo.

“This new chapter promises to be exciting, and I am looking forward to engaging with the Board and members further to extend Cargo iQ’s unique cross-stakeholder quality program,” said Seco-Köppen, who is currently the Master Operating Plan (MOP) Working Group Chair at Cargo iQ.

“In our fragmented industry, quality standards and digitalisation remain crucial to attaining increased performance visibility, which is required to remove redundancies and jointly  drive up service consistency for the shipper.”

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Seco-Köppen will formally step up as Cargo iQ Executive Director in May 2024.

“Cargo iQ is taking the next step in driving quality in our industry by engaging members in two initiatives that put implementation transparency at the heart of the process and ensuring all stakeholders have clear KPIs against which they can measure success and define improvements,” said Moehle.

“The scorecard system will be open for all air cargo stakeholders who engage with Cargo iQ members, allowing them to measure the quality of their partner’s service and their performance.”

The scorecard initiative, under development for both forwarder-carrier and carrier-ground handling agent relationships, concentrates on measuring selected Cargo iQ Milestones, including Notified for Delivery (NFD) performance, a core KPI for the group.

Other KPIs are related to timely and complete information exchange during the execution of the shipment journey.

“For balance, we also include important Data Input Quality KPIs, as one cannot perform a service if data is input incorrectly,” said Rutger Jan Pegels, Director of Performance Management at KLM Cargo and Vice Chair of Cargo iQ.

The tier system scheme awards members Bronze, Silver, or Gold membership according to the level of implementation and conformance to reporting.

“With these new initiatives, we are creating more transparency among members related to the level of implementation towards the whole network and shipment scope,” said Kerstin Strauss, Vice President of Global Operations Air Logistics, Kuehne + Nagel, and Chair of Cargo iQ.

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