• By fully automating the process through integration with the company’s digital systems, LATAM Cargo eliminates manual processes, transforming the customer experience and enhancing Dangerous Goods (DG) safety.
• It also aims to shorten cargo acceptance times, helping optimise its stakeholders’ supply chains.
•  This milestone is part of a technology roadmap designed to deliver further efficiencies and direct customer benefits.

LATAM Cargo is setting a new industry standard by becoming the first airline in the Americas to integrate IATA’s DG AutoCheck solution for dangerous goods management directly into its core system. This technological advance has a clear purpose: to identify operational friction with agility, giving customers a more consistent and reliable acceptance service.

Through this integration, the system validates information in real time and automatically notifies customers of any discrepancy. This advance visibility is a key commercial advantage, as it enables inconsistencies to be corrected early and helps prevent delays to the planned shipping schedule.

The digital tool automatically verifies that the Shipper’s Declaration for Dangerous Goods (DGD) fully complies with IATA regulations. It also guides cargo acceptance agents through an interactive checklist, ensuring a standardized physical inspection of packaging and classification, reducing the risk of omissions and optimizing specialists’ review time.

Reusing this validated data also streamlines the automated creation of the Notification to Captain (NOTOC). By simplifying these administrative tasks, staff at the acceptance counter can focus on providing more personalized commercial support in critical service situations, while ensuring full digital traceability for every shipment and robust support for regulatory audits.

“Being the first airline in the Americas to achieve this integration demonstrates our commitment to driving digitalization for our customers’ benefit. We are not only prioritizing safety; we are also simplifying a complex process to give them valuable time back through a far more efficient operation for everyone,” said Daniel Leng, VP of Operations at LATAM Cargo.

This solution was developed through close collaboration among the airline, IATA and Wipro. The technical team integrated the tool into Croamis, the company’s core system, while maintaining a stable, highly scalable operation across the network.

“LATAM Cargo’s integration of DG AutoCheck into its core operational systems marks an important milestone in the digital transformation of dangerous goods handling. By enabling the seamless flow of validated data in compliance with IATA Dangerous Goods Regulations and automating key processes, it enhances safety, operational efficiency and the customer experience by reducing acceptance rejections. The integration with Croamis streamlines compliance verification, reduces manual processing and improves critical safety information, including the automated creation of the NOTOC. This is a strong example of industry collaboration delivering tangible benefits for airlines, customers and the safe transport of dangerous goods,” said Frederic Leger, IATA’s Senior Vice President of Products and Services.

Following a successful launch at the Miami station, adoption of the technology will continue gradually across the network. Given the range of operating environments and cultures, the phased rollout allows the solution to be adapted to each location, ensuring consistent, robust value at every station brought online.

This implementation is part of LATAM Cargo’s ongoing strategy to introduce new technologies that benefit customers. The long-term goal is to continue eliminating manual processes and optimizing every touchpoint to deliver a completely seamless, digital, transparent and secure experience from end to end

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