Hactl has further streamlined its cargo acceptance operations with the opening of its new Terminal Services Centre (Export) (TSCE), embodying new digital processes and document handling features.

The centre provides a more pleasant working environment for staff and utilises many innovative new features to enhance operational efficiency and the customer experience. Additionally, it will reduce the space and human effort required for paper handling, reduce paper consumption, minimise opportunities for human error, and facilitate earlier pre-manifesting.

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“The new TSCE is a significant further step towards our goal of paper-free operations, a major enhancement of our efficiency and service quality, and a winner for everyone,” said Hactl Chief Executive Wilson Kwong.

“For freight forwarders, the new TSCE will provide an accurate timeline of progress and instant document acceptance results, and also reduce costs by eliminating the use of couriers.”

“For our airline customers, the new TSCE will record and display document delivery and acceptance times, reduce the space required for document storage, and facilitate earlier flight close-outs and acceptance of later bookings.”

He concludes: “The new TSCE is a significant further step towards our goal of paper-free operations, a major enhancement of our efficiency and service quality, and a winner for everyone.”

The grand opening of the new TSCE took place on 25th September, attended by numerous officials from government departments, customers as well as local air cargo industry executives, including representatives from the Transport and Logistics Bureau, Civil Aviation Department, Hong Kong Customs and Excise Department, Airport Authority Hong Kong, Hong Kong Association of Freight Forwarding and Logistics, Hong Kong Association of Aircargo Truckers, and the International Air Transport Association.

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