Air India, India’s leading global airline, has taken a significant step forward in its digital transformation journey by selecting IBS Software, a global leader in SaaS solutions for the travel industry, to revamp its air cargo operations. This strategic partnership aims to bolster Air India’s ambitious growth plans and enhance its operational efficiency.

In line with Air India’s commitment to digital transformation, the airline has opted for IBS Software’s comprehensive iCargo solution. This platform is designed to digitize and integrate various facets of cargo management, from sales to billing, into a single, cohesive system. By leveraging the iCargo platform, Air India aims to streamline its processes and improve decision-making capabilities, ensuring a more efficient and effective cargo operation.

capabilities.

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Nipun Aggarwal, Chief Commercial and Transformation Officer at Air India, highlighted the importance of this initiative, stating, “Air India is on a transformation journey to not only reaffirm its position as a global leader in aviation but to also establish foundations for future growth. Air cargo is one of the key drivers of our roadmap for future growth, and technology will be at the core of it.”

The partnership with IBS Software is timely, as Air India has embarked on a significant digital overhaul of its core businesses, including passenger services, fleet management, and cargo operations. The adoption of the iCargo platform is expected to play a pivotal role in this transformation.

Somit Goyal, Chief Executive Officer at IBS Software, expressed his enthusiasm for the collaboration, saying, “As one of the most iconic airlines in the world, partnering with Air India is a proud moment for IBS Software. The Indian aviation market is on a major upswing, and we are excited to be partnered with a company that is dedicated to driving this growth. We are proud that our market-leading digital platform for the air cargo industry will support the ambitious transformation goals of Air India’s cargo offering and take it from strength to strength.”

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Implementation and Future Growth

The first phase of the iCargo implementation is scheduled to be completed within nine months from the project’s initiation. This phase promises to deliver immediate business benefits to Air India. Subsequent phases will introduce additional value-added capabilities, further enhancing Air India’s cargo operations as it strives to meet India’s ambitious target of handling ten million tonnes of air cargo per year by 2030.

This strategic partnership underscores Air India’s dedication to leveraging cutting-edge technology to drive its growth and maintain its competitive edge in the global aviation market. As Air India continues to expand its operations, the integration of the iCargo platform will be instrumental in ensuring that its cargo operations are efficient, reliable, and scalable.

The collaboration between Air India and IBS Software is a significant milestone in the airline’s ongoing efforts to modernize its operations and position itself as a leader in the

global air cargo industry. As the partnership progresses, it is expected to deliver substantial benefits, not only for Air India but also for the broader Indian aviation market.

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