• Menzies Aviation has introduced AI capabilities within its MORSE Safety Management System.
• The targeted outcome is the improving of quality, accuracy and consistency of safety reporting and investigations across its platform.
• In 2025, Menzies teams identified 46,950 hazards globally, a 29 percent increase on the previous year, reflecting the company’s focus on proactive reporting and risk management.

Menzies Aviation has introduced new artificial intelligence (AI) capabilities within its MORSE Safety Management System (SMS), with the aim of improving the quality, accuracy and consistency of safety reporting and investigations.

MORSE is Menzies’ digital Safety Management System, bringing incident and hazard reporting, investigations and safety data together in one platform. Used across the company’s global operations, it provides teams with real-time visibility of safety and security risk.

In 2025, Menzies teams identified 46,950 hazards globally, a 29 percent increase on the previous year, reflecting the company’s focus on proactive reporting and risk management.

So far this year, more than 6,800 potential disruptions have been prevented due to hazard reporting, including the identification of an aircraft tyre defect in Romania before it could affect operations and the detection of undeclared dangerous goods in Uganda prior to loading.

As the AI capability develops, Menzies plans to explore how it can help identify patterns and contributing factors behind incidents to enable earlier visibility of emerging risks and preventative action across its operations.

“Safety and security underpin every service we deliver for our customers. MORSE already gives our teams a robust framework for identifying, investigating and learning from incidents across our global operations. AI is helping our teams produce clearer, more consistent reporting and investigations, giving them better information when making decisions on safety and security. Technology will never replace the expertise and judgement of our people, but it can help them make better-informed decisions. As these capabilities evolve, we see significant opportunity to use data and insights to better understand emerging risks and continue improving safety performance across our network,” Yogesh Parekh, Chief Safety & Training Officer, Menzies Aviation, said:

MORSE stands for Menzies Operating Responsibly, Safely and Effectively and is embedded across the company’s global operations at 347 airports in 65 countries.

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