The freight forwarding market in the Indian Subcontinent is projected to grow at an annual rate of 6.2 percent from 2024 to 2030, fuelled by rising domestic consumption, global integration, and a demand for sustainable logistics, presenting an opportunity for companies to capitalise on this growth by enhancing supply chain solutions and offering tailored multimodal services.

“The goal is to provide flexible, cost-effective transportation solutions that ensure seamless global trade. By combining air and ocean freight, we are bridging the gap between inland regions and international markets, driving economic growth and unlocking new opportunities for our customers,” Akash Agrawal, CEO of Freight Forwarding at DP World, stated.

One of DP World’s key strategies is its commitment to offering end-to-end logistics solutions. By integrating air and ocean freight with order management, Customs clearance, and last-mile delivery, the company simplifies operations for customers while ensuring efficiency.

“We leverage our extensive infrastructure, including key port terminals, Free Trade Zones, and rail terminals in India, to provide businesses with unparalleled connectivity. Our Free Trade Zones in Nhava Sheva, Chennai, and Cochin offer multi-product and temperature-controlled warehouses, creating a gateway for global market access,” Agrawal explained.

This approach also allows DP World to address unique market needs, including bespoke solutions for out-of-gauge and odd-dimensional cargo.

Innovation eleates efficiency

In an era dominated by digital transformation, DP World has worked to implement a single digital window system, enabling real-time cargo tracking and streamlined logistics management. Advanced tools like GPS, IoT sensors, and telematics provide end-to-end visibility, enhancing decision-making and customer satisfaction.

“Our Warehouse Management System (WMS) and Transport Management System (TMS) integrate seamlessly with customer ERP systems through APIs and EDI. This real-time intelligence helps optimise supply chain operations, navigate disruptions, and ensure smooth cargo movement,” Agrawal highlighted.

Additionally, tapping into the use of artificial intelligence and big data to optimise freight forwarding operations, DP World is working to use advanced algorithms to analyse vast datasets to improve route planning, save time, and reduce costs. The company’s digital tools also enhance agility and precision, helping businesses adapt to dynamic market conditions.

“Sustainability is integral to our strategy. Our AI-driven Carbon Emissions Calculator not only supports customers in achieving their Scope 3 emissions targets but also promotes industry-wide collaboration for a greener future,” Agrawal noted.

Resilience amid disruptions

The past few years have tested the resilience of global supply chains, and companies have needed to adapt by adopting a holistic multimodal approach. Leveraging its extensive infrastructure of ports, terminals, and logistics hubs, the company provides better control over cargo movement, enabling swift responses to disruptions.

“Our expertise in air charters ensures timely deliveries even in challenging circumstances. Real-time visibility into shipments allows customers to anticipate challenges and adapt quickly, improving forecasting and operational efficiency,” Agrawal stated.

Underpinning DP World’s operations is a leadership philosophy that emphasizes collaboration, customer-centricity, and innovation. Agrawal attributes the company’s ability to navigate diverse markets to a combination of local expertise and global vision.

“By placing our customers at the heart of our operations, we tailor solutions that drive their success. Collaboration within our network fosters agility, enabling us to unlock new opportunities and sustain growth in a rapidly changing business environment,” he said.

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